Delivery Policy

At elul jewelry, every piece of jewelry is carefully handcrafted with patience, dedication, and a touch of artistry. Because our creations are handmade rather than mass-produced, the delivery process reflects both the care we invest in crafting each item and our commitment to ensuring that your order reaches you in perfect condition. This policy outlines our delivery practices to provide transparency, reliability, and peace of mind for every customer.

1. Processing Time

Each piece of jewelry is individually crafted, inspected, and packaged with care. Orders typically require 3–5 business days for processing before shipment. For custom or personalized designs, please allow an additional 7–10 business days, as these items involve detailed preparation and finishing. Processing time does not include weekends or holidays.

If there are any delays in production due to high order volume or material availability, we will notify you promptly by email at support@eluljewelry.com. Our priority is to keep you informed every step of the way.

2. Shipping Methods

We use reliable shipping carriers to ensure safe and timely delivery. Customers may select from standard or expedited shipping options at checkout. The choice of carrier may vary depending on your location and the selected delivery service.

  • Standard Shipping: Usually arrives within 5–10 business days within the United States.

  • Expedited Shipping: Available for an additional fee; typically arrives within 2–4 business days in the U.S.

  • International Shipping: Delivery times vary depending on destination, typically 10–20 business days, subject to customs clearance.

Please note that shipping timelines are estimates provided by carriers and cannot be guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout and depend on package weight, destination, and selected delivery method. Occasionally, we may offer promotional free shipping for orders above a certain value. Any such offers will be clearly displayed on our website.

4. Tracking and Notifications

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey in real-time until it arrives at your doorstep. We encourage customers to monitor tracking updates, especially for international orders where customs processing may cause delays.

5. Packaging and Protection

Because resin jewelry is delicate, we package every order with extra care. Each piece is placed in a protective jewelry box, cushioned with padding, and sealed within a sturdy shipping container. This ensures that your jewelry arrives safely and beautifully presented, ready to wear or gift.

6. International Deliveries

We are proud to share our handmade resin jewelry with customers worldwide. For international orders, please note the following:

  • Delivery times may vary significantly depending on the destination country and its customs process.

  • Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their local authorities.

  • We cannot be held responsible for delays caused by customs inspections or local postal services.

7. Delivery Issues

If your package is delayed, lost, or damaged in transit, please contact us immediately at support@eluljewelry.com. We will work directly with the carrier to resolve the issue and, when appropriate, offer a replacement or refund. For damaged items, we kindly request clear photos of the package and product to assist with claims.

Please ensure that your delivery address is entered correctly at checkout. We cannot take responsibility for orders shipped to incorrect addresses provided by customers.

8. Order Status Updates

You may contact our support team at any time to check the status of your order. We are happy to provide updates and assist with any concerns. Our goal is to keep you informed, reassured, and confident while awaiting your handmade jewelry.

9. Holiday and Peak Season Shipping

During peak seasons such as holidays, order processing and delivery times may take longer than usual due to increased demand and carrier workloads. We recommend placing orders early if you are purchasing jewelry for special occasions or gift-giving.

10. Commitment to Care

Our delivery process is more than logistics—it is part of the journey of your jewelry from our workshop to your hands. We believe every order deserves personal attention, safe handling, and timely arrival. Your satisfaction matters to us, and we strive to make your experience as seamless as possible.

11. Contact Us

For questions about delivery, shipping options, or special requests, please reach out:
📧 Email: support@eluljewelry.com
🏠 Address: 2120 Anntom Dr, Ft Lauderdale, FL 33312

We are here to assist you with every step of the process, from the moment your order is placed to the joyful moment you receive your handcrafted jewelry.